Terms of Service

Welcome to iBoxPlay.

By downloading, accessing, installing, or using iBoxPlay through our mobile applications, website, APIs, or related services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you use iBoxPlay on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not use the Service.

iBoxPlay is a secure cloud storage and private file sharing platform that enables individuals, teams, and organizations to store, organize, search, manage, and securely share files and information.

The Service may include:

• Secure cloud storage
• Personal document vaults
• Team workspaces
• File sharing tools
• Search and organization features
• Collaboration functionality
• Subscription-based premium services

iBoxPlay continuously evolves and features may be added, modified, or removed over time.

You must be at least 13 years old to use iBoxPlay.

If you are under the age of majority in your jurisdiction, you may use the Service only with permission and supervision of a parent or legal guardian.

iBoxPlay is not intended for children under 13 years of age. We reserve the right to suspend or terminate accounts that violate age restrictions.

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Providing accurate account information.
• Maintaining a valid email address.

You may create or access your account using email and password, or through supported social sign-in providers including Google and Apple. When you use a social sign-in provider, that provider's terms of service and privacy policy also apply. We receive only the information necessary to create or identify your account (such as your email address and display name) and do not access other data from your social account.

You must notify us immediately if you suspect unauthorized access to your account.

You may not:

• Share your account credentials.
• Transfer your account to another person.
• Sell access to the Service.
• Create accounts using false identities.

We reserve the right to suspend or terminate accounts involved in abuse, fraud, or violations of these Terms.

You agree not to use iBoxPlay to:

• Violate any law or regulation.
• Store or share illegal content.
• Store or share content that is unlawfully pornographic, obscene, indecent, or paedophilic, or that depicts extreme acts of violence or promotes terrorist activity or propaganda.
• Advocate bigotry or hatred against any person or group based on race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or impairment, or store or share content that is blasphemous or defamatory.
• Store or share content that threatens the unity, integrity, defence, security, or sovereignty of India, or that affects friendly relations with foreign states or public order.
• Upload content that causes incitement to the commission of any cognisable offence.
• Store or share patently false and untrue information with intent to mislead or harass any person, entity, or agency for financial gain or to cause injury.
• Upload or share content related to or encouraging money laundering, gambling, or other activities prohibited under applicable law.
• Impersonate any person, organization, or entity, or misrepresent your affiliation with any person or organization.
• Infringe copyrights, trademarks, patents, or other intellectual property rights.
• Upload malware, ransomware, viruses, or malicious code.
• Harass, abuse, threaten, or harm others, including minors.
• Send altered, deceptive, or false source-identifying information, including spoofing or phishing.
• Probe, scan, or test the vulnerability of any system or network connected to the Service.
• Circumvent security measures or access controls.
• Attempt unauthorized access to systems, networks, or data.
• Reverse engineer, decompile, or attempt to extract source code except where permitted by applicable law.
• Interfere with the operation, stability, or security of the Service.
• Use automated systems that place excessive load on the platform.
• Resell or sublicense the Service without written authorization.

Child safety. iBoxPlay has a zero-tolerance policy toward child sexual abuse material (CSAM) and any content that sexually exploits or endangers minors. Such content is strictly prohibited. We will remove any such content immediately upon discovery, terminate the responsible account, and report it to relevant authorities including the National Center for Missing and Exploited Children (NCMEC) CyberTipline and applicable law enforcement agencies.

Violations may result in suspension, restriction, or termination of access without prior notice where necessary to protect users, the Service, or legal obligations.

You retain ownership of all files, documents, data, and content you upload to iBoxPlay. iBoxPlay does not claim ownership of your content.

By using the Service, you grant iBoxPlay a limited, non-exclusive, worldwide license solely to:

• Store content.
• Process content.
• Synchronize content.
• Deliver content to authorized users.
• Operate and improve the Service.

This license ends when your content is permanently removed from our systems, except where retention is required by law.

You are solely responsible for the content you upload or share using iBoxPlay.

iBoxPlay provides tools that allow users to share content with individuals, teams, clients, and organizations. Available controls may include:

• Password-protected links
• Expiration dates
• Download restrictions
• View-only permissions
• Workspace-level access controls
• Revocable sharing links

You are responsible for configuring access permissions appropriately and ensuring that shared content is provided only to intended recipients.

Security Responsibilities

iBoxPlay provides security features intended to help protect your content, including authentication controls, encrypted transmission, and secure sharing options. Users are responsible for:

• Maintaining strong, unique passwords.
• Protecting account credentials and not sharing them with others.
• Managing sharing permissions and revoking access when no longer needed.
• Reviewing access granted to collaborators within workspaces.
• Maintaining independent backups of important files and business records.

Screenshot and screen recording prevention. As a security measure, iBoxPlay prevents screenshots and screen recordings within the application on supported platforms (FLAG_SECURE on Android). This is designed to protect the privacy of your files and content from being captured by other applications or system utilities.

No security measure can guarantee absolute protection against unauthorized access, loss, or misuse of data. iBoxPlay shall not be liable for losses arising from your failure to maintain appropriate account security.

Storage limits depend on your selected plan.

Free and paid plans may have different:

• Storage capacities
• Upload limits
• Workspace limits
• Feature availability
• Sharing capabilities

If usage exceeds plan limits, uploads or certain features may be restricted until sufficient capacity becomes available or the account is upgraded.

We reserve the right to modify plan features, quotas, and pricing with reasonable notice.

Certain features require a paid subscription.

Web purchases

Subscriptions purchased through our website are processed through authorized payment providers and may renew automatically unless canceled before the next billing cycle.

Google Play purchases

If you purchase a subscription through the iBoxPlay Android app:

• Payment will be charged to your Google Play account at confirmation of purchase.
• Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period.
• Manage or cancel your subscription in the Google Play Store under Account → Subscriptions.
• Refund requests are subject to Google Play's refund policy.

Apple App Store purchases

If you purchase a subscription through Apple's App Store:

• Payment will be charged to your Apple ID account at confirmation of purchase.
• Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Manage or cancel your subscription in Apple's App Store under Settings → Apple ID → Subscriptions.
• Refund requests are subject to Apple's policies.

Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription.

The free version of iBoxPlay may display advertisements through third-party advertising providers, including Google AdMob. Advertisements are governed by applicable advertising platform policies and our Privacy Policy.

Users subscribed to eligible premium plans may receive an ad-free experience.

We strive to provide a reliable service but do not guarantee uninterrupted or error-free operation. From time to time, we may perform maintenance, release updates, add or remove features, or improve security measures.

Temporary interruptions may occur due to maintenance, technical issues, third-party provider outages, or circumstances beyond our control.

If we discontinue the Service before the end of any paid fixed term, we will provide reasonable prior notice and refund the pro-rated portion of prepaid fees for the unused period.

Push Notifications. The Service may send push notifications to your device for events such as upload and download completion, security alerts, and service updates. Push notifications are delivered via Firebase Cloud Messaging (FCM). You can manage notification preferences at any time within the app settings or through your device's system notification settings. Disabling notifications does not affect core Service functionality.

While iBoxPlay uses backup and redundancy measures designed to improve reliability, users remain responsible for maintaining copies of important information. We recommend keeping independent backups of critical files and business records.

The iBoxPlay platform, software, branding, logos, designs, and related intellectual property are owned by iBoxPlay or its licensors. These Terms do not grant ownership rights in any part of the Service. You may not use iBoxPlay trademarks, logos, branding, or copyrighted materials without permission.

Content available through the Service may be protected by third-party intellectual property rights. You may not copy, upload, download, or share content unless you own the rights or have permission to do so.

iBoxPlay does not routinely monitor the contents of private user files. We may investigate reported content, account activity, metadata, sharing activity, or other information where required by law, security obligations, abuse prevention measures, or valid legal requests. Where such investigation reveals a violation of these Terms or applicable law, we may remove or restrict access to the relevant content.

Reporting copyright infringement. iBoxPlay respects the intellectual property rights of others and requires users to do the same. We respond to notices of alleged copyright infringement that comply with applicable law. We reserve the right to remove or disable access to content alleged to be infringing and to terminate accounts of repeat infringers.

To report alleged copyright infringement, send a written notice to legal@iboxplay.com that includes all of the following:

• Identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are involved.
• Identification of the material claimed to be infringing and information reasonably sufficient to locate it within the Service.
• Your contact details: name, mailing address, telephone number, and email address.
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.
• Your full legal name and electronic or physical signature.

Upon receiving a valid notice, we will take action as we deem appropriate, which may include removing the challenged content from the Service.

We may suspend, restrict, or terminate access to the Service if you violate these Terms, your use creates legal, security, or operational risks, required by law or governmental authority, or fraudulent or abusive activity is detected.

Where possible, we will provide reasonable advance notice via your registered email address. The notice will describe the activity or conduct that prompted the action and specify the steps required to remedy the breach. You will have a reasonable opportunity to take the requested steps and to export your data before suspension or termination takes effect. If you do not take the requested steps within the notice period, iBoxPlay will proceed with the action described in the notice.

No advance notice will be given where:

• You are in material breach of these Terms.
• Providing notice would expose iBoxPlay to legal liability or compromise our ability to provide the Service to other users.
• We are prohibited from doing so by law.

You may stop using the Service and delete your account at any time via the app settings or at iboxplay.com/delete-account. Certain provisions of these Terms will continue to apply after termination.

To the fullest extent permitted by law, iBoxPlay is provided on an "as is" and "as available" basis. We make no warranties regarding continuous availability, error-free operation, specific results from use, or compatibility with all devices or systems.

Nothing in these Terms limits any consumer rights that cannot legally be waived.

To the maximum extent permitted by law, iBoxPlay and its affiliates, officers, employees, partners, and suppliers shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

Our total liability for any claim arising out of or related to the Service shall not exceed the greater of:

• The amount paid by you to iBoxPlay during the preceding 12 months; or
• INR ₹1,000.

This limitation applies only to the extent permitted by applicable law.

These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection laws, courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.

Before initiating any formal legal proceeding, you agree to first contact us at legal@iboxplay.com to attempt informal resolution. We will endeavour to resolve the dispute within 30 days of receiving your notice. If the dispute is not resolved within that period, either party may bring a formal proceeding.

We may update these Terms from time to time. Material changes may be communicated through email notifications, website notices, or in-app notifications. Continued use of iBoxPlay after changes become effective constitutes acceptance of the revised Terms.

If you do not agree to the revised Terms, you should discontinue use of the Service.

Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future. If any provision is found to be unenforceable, the remaining provisions will continue in full effect and an enforceable term reflecting our original intent as closely as possible will be substituted.

You may not assign any of your rights or obligations under these Terms without our prior written consent. iBoxPlay may assign its rights to any affiliate, subsidiary, or successor in interest of any business associated with the Service.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and iBoxPlay with respect to the Service and supersede all prior or contemporaneous agreements, representations, or understandings relating to the subject matter. These Terms create no third-party beneficiary rights.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, iBoxPlay has appointed a Grievance Officer to address complaints and concerns raised by users.

Grievance Officer
iBoxPlay
Mumbai, Maharashtra, India
grievance@iboxplay.com

You may submit a grievance regarding your use of the Service, objectionable content, or any violation of these Terms using the contact details above.

We aim to acknowledge complaints promptly and address them within the timelines required by applicable law.

Users are encouraged to first attempt resolution through the grievance mechanism above before approaching any external authority.

iBoxPlay
Mumbai, Maharashtra, India
legal@iboxplay.com

For legal inquiries, account concerns, or questions regarding these Terms, please contact us using the email address above.